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FAQ


 

How long does shipping take?

Please allow 24-48 hours for order processing. After shipping, most packages take two days to arrive. Your order will then ship in 2-7 days, depending on what shipping option you choose at checkout.

If your order has not arrived in a week, you may have ordered a preordered/backordered item.

In the very rare case your order is not any of the conditions above, please contact our support team support@unidenonline.com and we will assist you the best we can!

How much does shipping cost?

Shipping costs vary by location.

Please enter your address at checkout to find your shipping price.

We also offer free shipping for orders over $150 in the USA!

Where is my package shipping from?

Our warehouse is located in Phoenix, Arizona, United States.

What shipping carriers does Uniden use?

We use all major carriers DHL, USPS, UPS, and more!

Do I have to pay for VAT Tax/Import Fees if I am outside the USA?

If you are outside of the U.S you may incure import/VAT tax fees. These fees are required by customs. We do not profit from these fees. Please note, customers outside the USA are responsivle for any and all impot/VAT tax fees.

Can I change my address after I place my order?

As long as your order has not already been processed/shipped you can email us (support@unidenonlinecom) with your order number and updated address and we will do our best to get it updated for you!

Which countries does Uniden ship to?

We ship to over 190+ countries worldwide. Find your shipping price at checkout!

Can I return my product?

We offer 30 day complimentary returns in the United States.


For our international customers, we offer 30 day returns outside the United States.

Learn more about our returns

Can I add another item to my order after ordering?

Once an order has been placed, we cannot modify, change, or cancel your order.

However, if your order is a pre-order or allocations order, we may be able to cancel or modify your order.

What is my size?

Our sizing chart can be found in the product page under "size guide"

What's included in the lifetime warranty?

We stand behind the quality of our products with a Lifetime Warranty. We guarantee that upon receiving the product, every item is free of manufacturing defects during normal usage.

If any defects have occurred, please contact us and we will replace the item that was ordered. If the item is unavailable, an item of equal value will be sent as a replacement.

If you are located outside the United States, we may offer a full or partial credit depending on the nature of the manufacturing defect. 

When will you restock?

The best way to be notified when we restock in a particular item is to visit the product's page and click "Email when available" to be notified as soon as the product restocks!

How can I become an Affiliate?

If you're interested in becoming an affiliate with us you can check out our Affiliate program

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